Maui Motorhomes AU Rental Terms for travel between Apr. 01, 2011 and Mar. 31, 2012

IMPORTANT INFORMATION ABOUT YOUR RENTALS

On arrival you will be required to sign a rental agreement with the operators of Maui Motorhomes AU. Here is a summary of their terms and conditions:

DEFINITIONS
The following definitions apply for the Terms and Conditions for Maui Motorhomes AU.

• The Supplier means the operator of Maui Motorhomes AU.
• The Client is also referred to as the hirer (s) or renter (s).

PAYMENT TERMS
* The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation (Visa or Mastercard only).
* The balance payable is due to the supplier upon collection of your vehicle.
* A bond amount  of AU$7,500 is also due upon arrival (Liability and Bond Reduction Option is available be selected at extra cost). This amount is deducted from your credit card is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. Please read the Terms and Conditions for full details.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.

CANCELLATION POLICY
The initial deposit paid is non-refundable.In addition to foreiting your deposit,the following charges also apply:
- If cancelled up to 25 days prior to pick-up No Further Fee
- If cancelled from 24 to 10 days prior to pick-up 20% of Total Rental
- If cancelled 9 to 4 days prior to pick-up 50% of Total Rental
- If cancelled 3 days prior to pick up or No-Show 100% of Total Rental
- If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions and 4.5% to American Express cards. Credit card administration fees also apply to debited vehicle security deposits and only the hirer’s credit card is acceptable to use for the purpose of the vehicle security deposit.

INCLUDED IN RATES:
- Unlimited kilometres
- Vehicle liability (liability applies, see information under the heading “for your protection – vehicle liability”)
- 10% GST*
- 3% Administration fee*
- Extra driver fees
- Kitchen equipment*
- Linen and bedding*
- General equipment*
- Customer care 24 hour, 7 days per week road-service helpline (toll free)
- Travel wallet including map of Australia with driving tips and travel information
- Magazine with discounts to tourist attractions
- 10% off powered sites at all BIG4 parks
- Linen Swap*
- Valet Service*

∗ Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all Maui rates and is currently 10%. Maui reserves the right to amend GST upon Government intervention.
∗ Administration fee - A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. This fee is included in the daily gross vehicle rates.
∗ Kitchen equipment - includes plates, bowls, cups, glasses, knives, forks, spoons, bottle/can opener, mixing bowls, colander, saucepans, frying pans, cooking utensils, chopping board, kettle, teapot, coffee plunger, toaster and tea towel.
∗ Linen and bedding - includes pillow, pillowcase, sheet and towel per person plus one doona (duvet) per bed.
∗ General equipment - includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, coat hangers, toilet chemicals and floor safe in all vehicles. General equipment also includes starter items that are designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, mosquito coils, bin liner, toilet roll, sponge, scourer, soap, tissues and shampoo and conditioner sachets.
* Linen Swap - Customers can drop by any maui branch during their travels to get fresh stocks of linen and bedding.
* Valet Service - All maui customers travelling 21+ days can have their vehicle spring cleaned inside and out at any of our branches. Customers need to make an appointment 48 hours ahead of time. This also includes oil and water checks.

MAUI PREMIUM PACKAGE
The Maui Premium Package is AU$65 per day (maximum AU$3,250 per rental) and is payable in addition to the daily gross rental rate.

Inclusions are:
- Liability Reduction Option 2*
- One-way fee if applicable
- Taxi fare from closest airport to Maui branch upon vehicle collection only. Receipt must be presented for re-imbursement.
- Pre-purchase Gas* (PGO)
- Picnic table and chairs (chairs per person travelling)
- Baby or booster seats if required*
- GPS included with all vehicle categories where the Maui Premium Package is selected
- Express Return*

∗ Liability Reduction Option 2 - This option reduces the liability from AU$7500 to NIL.
∗ Pre -Purchase Gas (PGO) - allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the Maui Premium Package has not been selected.
* Express Return - If customers are travelling on the Premium Package, they can simply drop off their keys at the return desk during business hours and get on their way with a minimum of fuss. Our trained staff will contact customers if they need to.
∗ Baby/booster seat – Note that not all Maui vehicles can accommodate child restraint equipment. Childseats depending on the child’s age are commonly used for children 4 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 4 and 7 years of age. All child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats.

Please note:

*While it is legal for a child to sit in the front, it is not safe and Maui do not recommended any child under 26kgs (7- 8yrs) travel in a front seat.

*Toddlers can move to a booster seat when they out grow their child seat or weigh between 14 kg and 26 kg.

*Once a child’s eyes are level with the top of the back seat or the child is 26 kg or over, then they can come out of a booster and use an adult seat.

FOR YOUR PROTECTION – VEHICLE LIABILITY#
Personal injury is covered in most cases through Registration Third Party insurance. Maui strongly recommends that all people travelling in Australia take out personal travel insurance.

# In the USA a liability is referred to as the “deductible”.

All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

This AU$7,500 liability can be reduced in most circumstances, by the purchase of Liability Reduction Option 1 or Liability Reduction Option 2 (note Liability Reduction Option 2 is included in the Maui Premium Package).

Liability Reduction Option 1
Cost per day                                             Liability reduced to
AU$29 (max charge AU$1,450)               AU$2,500

When Liability Reduction Option 1 has been purchased the hirer is responsible for the first AU$2,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The liability applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below,  whereby all liability cover will be made void.

Liability Reduction Option 2
Cost per day                                             Liability reduced to
AU$45 (max charge AU$2,250)               NIL

When Liability Reduction Option 2 has been purchased, the hirer will have no liability at all with the exception of the ‘exclusions’.

Note: Liability Reduction Option 2 is included in the Maui Premium Package

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

Tyre and Windscreen Damage Cover
Where a nil liability is present unlimited windscreen and tyres will be covered for accidental damage.

MAUI STRONGLY RECOMM NDS OUR CUSTOMERS TAKE THE MAUI PREMIUM PACKAGE FOR TRAVEL WITH PEACE OF MIND.

Please see the ‘exclusions’ s section below, whereby all liability cover will be made void.

EXCLUSIONS:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle - except where Liability Reduction Option 2 or the Maui Premium Package has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
4. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have travel insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability Reduction Option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of prepaid travel card is not acceptable as a means to provide a vehicle security deposit.

Debited vehicle security deposits are subject to a 2% credit card administration fee in addition to the vehicle security deposit amount when the credit card used is either a Visa or MasterCard and 4.5%, when the credit card used is an American Express.

If a Liability Reduction Option is not selected, the vehicle security deposit is AU$7,500 payable by credit card.

The AU$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Liability Reduction Option 1 has been taken the vehicle security deposit is AU$2,500.

The AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card.

If Liability Reduction Option 2 is selected or the package booked is the Maui Premium Package the vehicle security deposit is AU$220.

The AU$220 is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220 that Maui can then debit if required.

The vehicle security deposit is fully refundable including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard, provided the vehicle is returned on time, to the correct location, undamaged, with a clean interior and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the Maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle.

Maui reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE FORSECURITY DEPOSITS.

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. Maui does not accept any liability for variances up or down.

PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by Maui 14 working days prior to commencement of the hire/s.

CALCULATION ERRORS
Maui will not honour calculation errors. Should a calculation error occur Maui will charge for the shortfall.

AGENT NON-PAYMENT
In the case where pre-payment is required and this has not been made the hirer agrees to pay the full costs to Maui.

LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit.

AGE RESTRICTIONS
Drivers must be 21 years of age or over.

ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by customer on the day of vehicle collection:
- Picnic Table
- Picnic Chair
- Baby / Booster seat l
- Tent (4 persons)
- Satellite Phone
- Awnings (if not already affixed)
- First Aid Kit
- Souvenir Road Atlas
- Pre-Purchase Gas Option - PGO (gas bottle used for cooking. Also used for hot water facilities in vehicles that have this option)
- Pre-Purchase Fuel Option – PPF
- GPS
- Heater/Fan
- Esky
- Portable Hand-Held Shower
- Electrical Adaptor
- Extra Doona Hire
- High Chair

Charges for additional products and services will be charged per hire.

Outdoor chairs/table, baby or booster seats (if required), pre-purchase gas option purchase gas option and a GPS are included in the Maui Premium Package.

RENTAL DU RENTAL
- Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
- When a rental moves from one rate season into the next, the calculation is based on both rates.
- Minimum rental periods are 5 days for the Spirit 2T/S Ultima and 7 days for all other product.
- All one-way hires are subject to a minimum 7 day hire requirement.
- All rentals collecting between the 15 December and 5 January will have a minimum hire requirement of  10 days with the exception of the Spirit 2T/S Ultima where the minimum hire requirement is 7 days.
- Minimum rental periods are subject to change during peak periods.
- These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to Reservations.
- Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
- If the customer wishes to extend the rental whilst on hire, they must first obtain authorization from Reservations or any of Maui’s branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate.

ROAD RESTRICTIONS ROAD
Campervans can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained access roads of less than twelve kilometres to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia). Should a customer wish to travel on an unsealed road that is greater than twelve kilometres in length to access a recognised campground special permission can be arranged pending road condition, weather and distance. Please contact your local representative to discuss.

Maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

CHANGE OF DROP -OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorization from the Reservations or Scheduling departments.

Subject to the change being approved, an additional charge of up to AU$700 may apply.

BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

MULTIPLE RENTALS
Should a customer have more than one consecutive rental they can be combined to qualify for longer-term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both Maui and Britz can be combined to qualify if the vehicle collection date/s are within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s are within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking.

For vehicles that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Liability Reduction Option or the Maui Premium Package if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Liability Reduction Option or the Maui Premium Package will apply. If combining a vehicle hire with another Maui vehicle that has a more expensive Maui Premium Package or Liability Reduction Option, the more expensive Maui Premium Package/ Liability Reduction maximum cost is applied. In the instance where a Maui hire is being combined with a Britz hire and the packages have either the Maui Premium Package or the Bonus Pack these components cannot be combined to have a maximum charge applied however the vehicle rate can have a longer-term discount applied if applicable.
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.

Vehicle security deposits can be transferred between most multiple rentals. This service is available when the booked products are motorhomes and the vehicle security deposit amount is the same.

ONE- WAY RENTALS
One-way rentals are available between all Maui branch locations the exception of the Platinum Forest (6BMP).
- The Platinum Forest (6BMP) is not available to/from Broome.
- Minimum rental period for one-way hires is 7 days. Shorter hires may be available on application only.
- A one-way fee of $260 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to these locations. Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth, the one-way fee will be $360.
E.g., a Cairns to Darwin one-way rental would incur a one-way fee of $360, where a one-way rental from Cairns to Brisbane will incur a one-way fee of $260.
- The one-way fee if applicable is charged per hire.
- The one-way fee is included in the Maui Premium Package.
- Minimum rental period requirements are subject to change.

RENTALS IN BROOME
An additional remote location fee of AU$650 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable. The fee applies per rental.

TRANSFERS
The customer’s taxi fare from the closest airport to the Maui branch is refunded upon vehicle collection only when the booked package is the Maui Premium Package. Receipt must be presented for re-imbursement. All other transfers are at the customers own expense.

AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$16.50 per hire will apply for hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.

INFRINGEMENTS and ADMINISTRATION FEES
Maui reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, Maui reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all claims in the event of the customer not having a NIL liability. In addition to the costs associated per fine and/or claim, an administration fee of AU$60 will be applicable.

CUSTOMER CARE-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to Maui as soon as possible and within 24 hours in order to give Maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation. Maui does not accept liability for any claims submitted after this period.

REPAIRS
Repairs up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$200, Maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, Maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

IMPORTANT
Maui reserves the right to refuse any rental at its discretion.

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

RESERVATIONS OFFICE HOURS
24 hours, 7 days closed Christmas Day (25 December) and New Years Day (1 January).

Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.
Please note the Platinum Forest (6BMP) is not available to/from Broome.
- Open all public holidays except Christmas Day the 25th of December, when all Maui branches are closed.
- Maui requests that clients collecting or returning their vehicle to be in the office by 1530 hours.

DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by Maui or modifications and/or upgrades to the vehicle design made by the manufacturer.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Maui Motorhomes AU Rental Terms for travel between Apr. 01, 2012 and Mar. 31, 2013

PAYMENT TERMS
* The initial deposit paid is non-refundable. Payment will be deducted from your nominated credit card at the time of confirmation (Visa or Mastercard only).
* The balance payable is due to the supplier upon collection of your vehicle.
* A bond amount  of AU$7,500 is also due upon arrival (Liability and Bond Reduction Option is available be selected at extra cost). This amount is deducted from your credit card is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. Please read the Terms and Conditions for full details.
Note: full balance of payment (including the deposit) will be collected at the time of confirmation if you have elected to process your booking in a currency different to AUD.

CANCELLATION POLICY
The initial deposit paid is non-refundable.In addition to foreiting your deposit,the following charges also apply:
- If cancelled up to 25 days prior to pick-up      No Further Fee
- If cancelled from 24 to 10 days prior to pick-up     20% of Total Rental 
- If cancelled 9 to 4 days prior to pick-up      50% of  Total Rental 
- If cancelled 3 days prior to pick up or No-Show      100% of Total Rental
- If vehicle is returned early for any reason whatsoever no refund is available for the unused portion of the hire

Travel insurance
We strongly recommend that clients ensure they take out the highest level of travel insurance. In many cases this will cover any losses incurred if you are forced to cancel your booking.

CREDIT CARDS
The credit card holder will be jointly and severally liable as a customer. Accepted credit cards are Visa Card, MasterCard and American Express. A non-refundable 2% administration fee will apply to all Visa and MasterCard transactions and 4.5% to American Express cards. Credit card administration fees also apply to debited vehicle security deposits and only the hirer’s credit card is acceptable to use for the
purpose of the vehicle security deposit. 
 
INCLUDED IN RATES
- Unlimited kilometres
- Vehicle liability (liability applies, see information under the heading “for your protection – vehicle liability”)
- 10% GST*
- 3% Administration fee*
- Extra driver fees
- Kitchen equipment*
- Linen and bedding including Linen Exchange service*
- General equipment*
- Valet Service* for hires of 21 days or more in length
- Customer care 24 hour, 7 days per week road-service helpline (toll free)
- Travel wallet including map of Australia with driving tips and travel information 
-  Magazine with discounts to tourist attractions
- 10% off powered sites at all BIG4 parks

* Goods and Services Tax (GST) - GST is an Australian Federal Government imposed tax. GST is included in all  maui rates and is currently 10%.  maui reserves the right to amend GST upon Government intervention.
* Administration fee - A surcharge of 3% of the total cost will be levied to cover state government taxes, duties, vehicle registration recovery and administration costs. This fee is included in the daily gross vehicle rates.
* Apartment Style Kitchen equipment - includes quality plates, bowls and cups. Wine and drinking glasses. Superior cutlery and cooking utensils. Bottle/can opener, mixing bowls, colander, saucepans, frying pans, chopping board, gas kettle, electric jug, coffee plunger, toaster and tea towel.
* Freshly laundered linen and bedding - includes pillow, pillowcase, sheet and towel per person and one doona (duvet) per bed. maui customers may also exchange their linen and bedding during their rental at any maui branch.
*General equipment - includes pegs, dustpan/brush, fire extinguisher, bucket/hose, broom, matches, ice cube tray, clothes hangers, toilet chemicals and floor safe in all vehicles. General equipment also includes starter items that are designed to provide the customer with some basic requirements as might be needed at the beginning of a hire, before the customer has had an opportunity to visit a supermarket and includes dishwashing detergent, disposable gloves, mosquito coils, bin liner, toilet roll, sponge, scourer, soap, tissues and conditioning shampoo sachets.
*Valet Service – customers on hires of 21 days or more in length (does not include multiple hires) may visit any maui location while on hire to have their vehicle detailed and oil and water checked. Please call ahead by a minimum of 48 hours for this service.

MAUI PREMIUM PACKAGE
The maui Premium Package is  AU$65 per day (maximum  AU$3,250 per rental) and is payable in addition to the daily gross rental rate. 

Inclusions are: 
- Liability Reduction Option 2*
- One-way fee if applicable
- Taxi fare from closest airport to maui branch upon vehicle collection only. Receipt must be presented for re-imbursement
- Pre-purchase Gas* (PGO) 
- Picnic table and chairs (chairs per person travelling)
- Baby or booster seats if required*
- GPS 
- Express Key Return

*Liability Reduction Option 2 - This option reduces the liability from AU$7,500 to NIL. 
* Pre-Purchase Gas (PGO) - allows the customer to return the vehicle without the need for the gas bottle to be replenished. The gas bottle is used to operate the gas stove, fridge (applicable to Forest only as model has 3 way fridge) and to heat the hot water in vehicles with a hot water facility. This option can be purchased separately if the maui Premium Package has not been selected.
*Baby/booster seat – Note that not all maui vehicles can accommodate child restraint equipment. Childseats depending on the child’s age are commonly used for children  4 years or less. Reversible childseats or capsules are used so that an infant can be accommodated when required. Booster seats again depending on the child’s size are commonly used for children between 4 and 7 years of age. All
child restraint equipment is to be fitted by the hirer facing forward, in the appropriate seat/s and cannot be situated on side facing seats.
*Express Key Return – maui customers with the maui Premium Package may simply return their keys to the counter when returning a vehicle without any need to do vehicle checks. This service only applies where no vehicle damage has occurred while on hire.

FOR YOUR PROTECTION – VEHICLE LIABILITY#
Personal injury is covered in most cases through Registration Third Party insurance.  maui strongly recommends that all people travelling in Australia take out personal travel insurance.

# In the USA a liability is referred to as the “deductible”.

All vehicles are insured for damage to the vehicle or to the property of a Third Party.  The hirer is responsible for the first AU$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. 

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental.  The liability will be refunded if maui  is successful in recovering the cost of the damages from the Third Party.  Please note that Third Party claims can take months to resolve. 

The liability applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

This AU$7,500  liability can be reduced in most circumstances, by the purchase of Liability Reduction Option 1 or Liability Reduction Option 2 (note Liability Reduction Option 2 is included in the maui Premium Package).

Liability Reduction Option 1 
Cost per day                                           Liability reduced to
AU$29 (max charge AU$1,450)         AU$2,500  

When Liability Reduction Option 1 has been purchased the hirer is responsible for the first AU$2,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident (does not include single vehicle roll over), windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period  the vehicle is off fleet for accident repairs. The liability applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

Liability Reduction Option 2 
Cost per day                                       Liability reduced to
AU$45 (max charge AU$2,250)      NIL 
 
When Liability Reduction Option 2 has been purchased, the hirer will have no liability at all with the exception of the ‘exclusions’. 

Note: Liability Reduction Option 2 is included in the maui Premium Package

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

Tyre and Windscreen Damage Cover
Where a nil liability is present unlimited windscreen and tyres will be covered for accidental damage. 

Additional Protection Coverage
Vehicle                                           Cost 
All                                                    AU$89 per rental    

Where the hirer purchases Additional Protection Coverage the cost of damage resulting from a single vehicle roll over will be covered.

Additional Protection Coverage can only be purchased in conjunction with Liability Reduction Option 2 or the maui Premium Package.

MAUI STRONGLY RECOMMENDS OUR CUSTOMERS TAKE THE MAUI PREMIUM PACKAGE WITH ADDITIONAL PROTECTION COVERAGE FOR TRAVEL WITH PEACE OF MIND.

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

EXCLUSIONS:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1.  Overhead and underbody damage to the vehicle - except where Liability Reduction Option 2 or the maui Premium Package has been purchased (does not cover single vehicle roll over).
2.  Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental. 
3.  Any water related damage which includes, but is not limited to:
a)  any vehicle submersion
b)  creek or river crossing
c)  driving through flooded areas
d)  beach driving
4.  Personal belongings. maui recommends the hirer does not leave valuables in the vehicle and that they have travel insurance to cover for the loss/damage of personal belongings. 
5.  Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6.  A single vehicle roll over occurs except where Additional Protection Coverage has been purchased. 
7.  Damage caused to the vehicle by snow chains.
8.  Any damage caused while driving under the influence of alcohol or drugs.
9.  The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10.  The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11.  The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12.  The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed maui does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers  whose licence has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence. 

VEHICLE SECURITY DEPOSIT
Upon vehicle collection, a vehicle security deposit is required. The amount is determined by the Liability Reduction Option selected.

For security purposes, only a credit card can be used to provide a vehicle security deposit. The credit card holder must be present and able to sign for the vehicle security deposit upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle. Any type of prepaid travel card is not acceptable as a means to provide a vehicle security deposit.

Debited vehicle security deposits are subject to a 2% credit card administration fee in addition to the vehicle security deposit amount when the credit card used is either a Visa or MasterCard and 4.5%, when the credit card used is an American Express.
 
If a Liability Reduction Option is not selected, the vehicle security deposit is AU$7,500 payable by credit card. 

The AU$7,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card. 

If Liability Reduction Option 1 has been taken the vehicle security deposit is AU$2,500.

The AU$2,500 is debited to the hirer’s credit card when the vehicle is collected. For this reason it is important that the hirer have the funds available on the credit card and that the amount does not exceed the hirer’s daily withdrawal allowance available on the credit card. 

If  Liability Reduction Option 2 is selected or the package booked is the maui Premium Package the vehicle security deposit is AU$220.

The AU$220  is taken as an imprint to the hirer’s credit card when the vehicle is collected. An imprint simply records a figure against the hirers credit card of AU$220 that maui can then debit if required. 

The vehicle security deposit is fully refundable including the credit card surcharge if the card used to provide the vehicle security deposit is a Visa or MasterCard, provided the vehicle is returned on time, to the correct location, undamaged, in a clean condition and with full fuel tanks (fuel being petrol or diesel) and gas bottle. Except where the customer has purchased PGO (PGO is included in the maui Premium Package) and/or Pre Purchase Fuel (PPF), failure to return the vehicle with full petrol or diesel tanks and/or a full LPG bottle will result in refill charges, which will be advised upon return of the vehicle. 

maui reserves the right to retain an AU$220 cleaning fee if the vehicle is not returned in a clean condition. This includes smoking related cleaning, as smoking is not permitted in the vehicle. The toilet and wastewater tank must be emptied prior to the return of the vehicle, or an additional AU$125 soiling fee will be retained.

FOR SECURITY PURPOSES, ONLY THE HIRERS CREDIT CARD CAN BE USED FOR VEHICLE SECURITY DEPOSITS.

EXCHANGE RATE / CURRENCY VARIATIONS
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations and/or bank transaction fees there could be some variance in the amount refunded compared to the amount initially charged. maui does not accept any liability for variances up or down.

PERSONAL AND COMPANY CHEQUES
Personal and company cheques will not be accepted as payment for rentals at the time of pick-up. These must be received by maui 14 working days prior to commencement of the hire/s. 

CALCULATION ERRORS
maui will not honour calculation errors. Should a calculation error occur maui will charge for the shortfall.

LICENCE
A current and full motor vehicle driver’s licence is required and must be produced upon vehicle collection. Should a foreign licence be in a language other then English it must be accompanied by a current international driving permit  issued in the same country as the driver’s licence was issued. An accredited English translation will be accepted in lieu of an international driving permit. 

AGE RESTRICTIONS
Drivers must be 21 years of age or over. 

ADDITIONAL PRODUCTS & SERVICES
To be requested at time of reservation or upon vehicle collection and paid by the customer on the day of vehicle collection:
- Picnic Table        AU$25 per rental         
- Picnic Chair        AU$18 per rental 
- Baby / Booster seat      AU$36 per rental
- Tent (4 persons)      AU$67 per rental
- Satellite Phone       AU$18 per day plus call costs
- Awnings (if not already affixed)    AU$5 per day with a maximum charge of AU$80 per hire
- First Aid Kit    AU$31 for purchase  (In vehicle. If seal is broken customer is charged)
- Souvenir Road Atlas      AU$21 for purchase
- Pre-Purchase Gas Option - PGO  AU$38 per re-fill 
(Gas bottle used for cooking. Also used for hot water facilities in vehicles with this option)
- Pre-Purchase Fuel Option – PPF   Details on request
- GPS     AU$10 per day with a maximum charge of AU$100 per hire
- Heater/Fan    AU$16  per rental 
- Esky      AU$23 per rental
- Portable Hand-Held Shower    AU$16 per rental 
- Electrical Adaptor      AU$14 for purchase
- Extra Doona Hire       AU$16 per item, per rental
- High Chair    AU$23 per rental

Charges for additional products and services will be charged per hire.

Outdoor chairs/table, baby or booster seats  (if required), the pre-purchase gas option and a GPS are included in the maui Premium Package.

RENTAL DURATION 
- Rental days are charged per calendar day. When calculating the number of days a vehicle is rented, the day of pick-up is counted as day one of the rental. The day of the vehicle’s return is counted as the final day of the rental. Vehicles are required to be collected and returned within business hours.
- When a rental moves from one rate season into the next, the calculation is based on both rates.
- Minimum rental periods are 5 days for the Ultima and 7 days for all other vehicle product.
- All one-way hires are subject to increased minimum hire requirements – please refer to one-way hire requirements section.
- All rentals collecting between the 15 December and 5 January will have a minimum hire requirement of 10 days with the exception of the Ultima where the minimum hire requirement is 7 days.
- Minimum rental periods are subject to change during peak periods.
- These rates and terms may not apply to rentals exceeding 100 days, which include multihires. Requests for quotes/bookings of more than 100 days should be first directed to Reservations.
- Late pick-up or early return of vehicle does not entitle the hirer to any refund of the unused portion of the rental.
- If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations or any of  maui’s branches. The rental extension is subject to vehicle availability. The cost of an extended rental must be paid by credit card over the telephone on confirmation of the rental extension. The rate charged may not reflect the original rate booked. Failure to obtain authorisation will result in a daily fee of AU$150 in addition to the daily rate. 

ROAD RESTRICTIONS
Motorhomes can only be driven on sealed/bitumen roads. The only exceptions to this are well-maintained access roads of less than twelve kilometres to recognised campgrounds and well-maintained, recognised roads on Kangaroo Island (South Australia). Should a customer wish to travel on an unsealed road that is greater than twelve kilometres in length to access a recognised campground
special permission can be arranged pending road condition, weather and distance. Please contact your local representative to discuss. 

maui reserves the right at its sole discretion to restrict vehicle movements in certain areas due to adverse road or weather conditions, and the distance to nominated destinations in relation to the length of the hire period.

CHANGE OF DROP-OFF DESTINATION
If the customer wishes to change the drop-off destination, they must first obtain authorisation from the Reservations or Scheduling departments. 

Subject to the change being approved, an additional charge of up to AU$700 may apply.

BOOKING AMENDMENTS
All amendments to bookings are subject to availability of vehicle and/or package. Different rates may apply based on the amendment made.

MULTIPLE RENTALS 
Should a customer have more than one consecutive rental they can be combined to qualify for longer term hire discounts off the vehicle rate. Consecutive motorhome hire in Australia, New Zealand and South Africa and/or consecutive car hire in New Zealand for both maui and Britz can be combined to qualify if the vehicle collection date/s is within a 3-month period. For all rentals to qualify each booking needs to be made at the same time. If a customer makes another booking at a later time, the new booking can be combined to qualify if the vehicle collection date/s is within a 3-month period however, the original booking/s will only qualify for a discount if the booking/s are not already travelling or travelled.

Note that 2WD car hire in Australia cannot be combined with any campervan or New Zealand car hire to qualify for longer-term discounts.

Longer-term discounts must be requested at the time of booking. 

For vehicles that pick up and drop off on the same day, the less expensive rental day will be free of charge. This also applies to the Liability Reduction Option or the maui Premium Package if applicable.

If multiple hires are within the same country and total days exceed 50 days only the maximum charge applicable to the Liability Reduction Option or the maui Premium Package will apply. In the instance where a maui hire is being combined with a Britz hire and the packages have either the maui Premium Package or the Bonus Pack these components cannot be combined to have a maximum charge applied
however the vehicle rate can have a longer-term discount applied if applicable. 
 
If multiple hires total more than 100 days these rates and terms do not apply. Requests for quotes/bookings of more than 100 days should be directed first to Reservations.

Vehicle security deposits can be transferred between most multiple rentals. This service is available when the booked products are motorhomes and the vehicle security deposit amount is the same. 

ONE-WAY RENTALS 
One-way rentals are available between all maui branch locations. 

- Minimum rental period  for one-way hires is 7 days or greater depending on collection and return location, please refer to matrix below. Shorter hires may be available on application only.
- A one-way fee of $280 applies where pick up originates from Cairns, Brisbane, Sydney, Melbourne, Hobart or Adelaide, and returns to these locations. Should the hire originate or return to or from Darwin, Broome, Alice Springs or Perth, the one-way fee will be $380.       E.g., a Cairns to Darwin one-way rental would incur a one-way fee of $380, where a one-way rental from Cairns to Brisbane will incur a one-way fee of $280. 
- The one-way fee if applicable is charged per hire.
- The one-way fee is included in the maui Premium Package.
- Minimum rental period requirements are subject to change.
 

RENTALS IN BROOME 
An additional remote location fee of AU$700 applies to all rentals picking up or dropping off in Broome. Only one remote location fee is charged per vehicle. This is in addition to the one-way fee if applicable. The fee applies per rental.

AIRPORT CONCESSION FEE
An airport concession fee may be charged for hires with pick-up or drop-off from airport locations. An airport pick-up fee of AU$20 per hire will apply for  hires with pick-up at Hobart airport. This fee is subject to change and new airport charges may arise.

TRANSFERS 
The customer’s taxi fare from the closest airport to the maui branch is refunded upon vehicle collection only when the booked package is the  maui Premium Package. Receipt must be presented for reimbursement. All other transfers are at the customers own expense.

INFRINGEMENTS and ADMINISTRATION FEES
maui reserves the right to charge the hirer for any speeding, toll way or parking fines and/or vehicle damage including Third Party property damage not reported on return of the vehicle. In addition to these costs, maui reserve the right to charge for associated administration costs for processing the fines (irrespective of liability) and/or all claims in the event of the customer not having a NIL liability.  In addition to the costs associated per fine and/or claim, an administration fee of AU$60 will be applicable.

CUSTOMER CARE ON-ROAD ASSISTANCE
Any problems associated with the vehicle, including equipment failure, must be reported to maui as soon as possible and within 24 hours in order to give maui the opportunity to rectify the problem during the rental. Failure to do so will compromise any claims for compensation.  maui does not accept liability for any claims submitted after this period.

REPAIRS
Repairs up to AU$200 may be effected without authorisation and will be reimbursed upon presentation of a receipt. For amounts over AU$200, maui will need to be informed in advance. Repairs will be approved provided the customer was not directly responsible for the damage. Receipts must be submitted for any repair or the claim will not be paid.

CHANGE OF VEHICLE
Should the vehicle booked be unavailable through unforeseen circumstances, maui reserves the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the hirer to a refund.

VEHICLE CATEGORY
Vehicles cannot be requested by make or model, only by vehicle category.

VOLUNTARY DOWNGRADE
Should the hirer decide to take a lesser vehicle than booked they will not be entitled to any refund.

IMPORTANT
maui reserves the right to refuse any rental at its discretion. 

ANIMALS
No animals are permitted in our vehicles, excluding guide dogs.

Branches for vehicle collection and return:
Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Hobart, Melbourne, Perth, Sydney.

- Open all public holidays except Christmas Day the 25th of December, when all maui branches are closed.
- maui requests that clients collecting or returning their vehicle to be in the office by 1530 hours.
 

DISCLAIMER
Illustrations and text in any of our documentation, brochures or website are subject to change. Images are a representation only of the vehicle depicted. Variances in the vehicles offered for rental may occur due to substitutions made by maui or modifications and/or upgrades to the vehicle design made by the manufacturer.

Terms of booking on this website

Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.

Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.

When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier’s rental agreement or any other documentation provided to you by the supplier at the time of pick up.

While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.

Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.

Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice. The deposit required to secure your vehicle (as shown on the secure booking page) will only be processed on your credit card when your booking is confirmed. Please note that a 1.75% credit card charge will be added when your payment is processed.

A booking is confirmed when you have been emailed a confirmation voucher and at this stage the deposit is processed on your card and becomes non-refundable and any cancellation fees stated in the supplier's terms apply. Upon receipt of your confirmation, please check your details carefully and notify us immediately if there are any incorrect details, as it may not be possible to make changes at a later date.

If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.

Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.

Amendments
Please note that some suppliers treat an amendment as a new booking and apply the rate current at the time the amendment is made to recalculate the entire booking amount (not just the days changed). If the rental period is increased, an additional deposit may be required. If the rental period is shortened which results in a reduction of the rental charges, the deposit amount will remain unchanged, and the difference between the original and revised deposit is forfeited (it cannot be used towards remaining rental charges). To request a change to a confirmed booking, please use the alterations request link on your confirmation. Any alterations are subject to availability and the approval of the supplier. In addition to the alteration policy of the supplier stated in their terms, the following charges will apply:
Car rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 25.00
To add or remove extras to/from a confirmed booking: 10.00
Motorhome rental alterations (all charges stated in local currency):
To change dates or times that result in a recalculation of rental rates, or to change vehicles or locations: 75.00
To add or remove extras to/from confirmed booking: 20.00
The alteration fee will not be charged if your alteration request is not possible.

Vehicle Capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.

Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.

This website is owned and operated by Motorhome Republic Ltd, a global leader in motorhome rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.

Maui Motorhomes AU Insurance

FOR YOUR PROTECTION – VEHICLE LIABILITY#
Personal injury is covered in most cases through Registration Third Party insurance. Maui strongly recommends that all people travelling in Australia take out personal travel insurance.

# In the USA a liability is referred to as the “deductible”.

All vehicles are insured for damage to the vehicle or to the property of a Third Party. The hirer is responsible for the first AU$7,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle, including single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs.

The liability is applicable regardless of who is at fault and must be paid at the time the accident report is completed, not at the completion of the rental. The liability will be refunded if Maui is successful in recovering the cost of the damages from the Third Party. Please note that Third Party claims can take months to resolve.
The liability applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

This AU$7,500 liability can be reduced in most circumstances, by the purchase of Liability Reduction Option 1 or Liability Reduction Option 2 (note Liability Reduction Option 2 is included in the Maui Premium Package).

Liability Reduction Option 1
Cost per day                                             Liability reduced to
AU$29 (max charge AU$1,450)               AU$2,500

When Liability Reduction Option 1 has been purchased the hirer is responsible for the first AU$2,500 (“the liability”) of the cost of damage to Third Party property or to the rented vehicle. This includes single vehicle accident, windscreen and tyre damage, towing and recovery costs, theft, fire, break-in or vandalism with the exception of the ‘exclusions’. This also includes the cost of the daily rental for the period the vehicle is off fleet for accident repairs. The liability applies in respect of each claim, not rental.

Please see the ‘exclusions’ section below,  whereby all liability cover will be made void.

Liability Reduction Option 2
Cost per day                                             Liability reduced to
AU$45 (max charge AU$2,250)               NIL

When Liability Reduction Option 2 has been purchased, the hirer will have no liability at all with the exception of the ‘exclusions’.

Note: Liability Reduction Option 2 is included in the Maui Premium Package

Please see the ‘exclusions’ section below, whereby all liability cover will be made void.

Tyre and Windscreen Damage Cover
Where a nil liability is present unlimited windscreen and tyres will be covered for accidental damage.

MAUI STRONGLY RECOMM NDS OUR CUSTOMERS TAKE THE MAUI PREMIUM PACKAGE FOR TRAVEL WITH PEACE OF MIND.

Please see the ‘exclusions’ s section below, whereby all liability cover will be made void.

EXCLUSIONS:
All liability cover will be made void if any of the following ‘Exclusions’ are breached:
1. Overhead and underbody damage to the vehicle - except where Liability Reduction Option 2 or the Maui Premium Package has been purchased (does not cover single vehicle roll over).
2. Damage caused to the vehicle because total load (kg) has exceeded recommended load as stated in vehicle manual. Vehicles are not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental.
3. Any water related damage which includes, but is not limited to:
a) any vehicle submersion
b) creek or river crossing
c) driving through flooded areas
d) beach driving
4. Personal belongings. Maui recommends the hirer does not leave valuables in the vehicle and that they have travel insurance to cover for the loss/damage of personal belongings.
5. Any damage caused by willful misconduct (e.g. sitting or standing on the bonnet or roof of the vehicle).
6. A single vehicle roll over occurs.
7. Damage caused to the vehicle by snow chains.
8. Any damage caused while driving under the influence of alcohol or drugs.
9. The Customer will be liable for any costs associated with the incorrect use of fuel or the use of Bio-Diesel which should not be used (fuel being diesel or petrol), or water or other contamination of fuel.
10. The cost to retrieve or recover a vehicle, which may include, but is not limited to a vehicle that has become bogged, submerged, caught, trapped, stuck or restricted in anyway and/or has been abandoned.
11. The cost to replace keys, which have been lost or retrieval of keys, which have been locked in a vehicle.
12. The vehicle rented may only be used to carry the maximum number of passengers as dictated by the vehicle type. If more passengers are carried than what is allowed Maui does not accept any liability.
13. Drivers not identified on the rental agreement and/or drivers that have a licence that has been cancelled or suspended and/or drivers who have a licence that is classified as a learners or probationary licence.

Adelaide depot

Address: 376 Sir Donald Bradman Drive, Brooklyn Park, Adelaide, SA, AU

The Depot which is situated approximately 1.1km from the International Airport and 2.1km from the Domestic Airport. A typical taxi fare is AU$3.00 from International Airport, and AU$5.00 from the Domestic Airport.

Operating Hours:
1 September - 30 April: 7:30am - 4:00pm
1 May - 31 August: 10:00am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be in the office by 3:30pm

Alice Springs depot

Address: Cnr Stuart Highway & Power Street, Alice Springs, NT, AU

The Depot which is situated approximately 19km from the International Airport. A typical taxi fare for this journey is AU$30.00. Complimentary transfers are not available from the airport/city to the branch however, each are accessible by bus, train or taxi.

Operating Hours:
1 November - 30 April 10:00am - 4:00pm
1 May - 31 October 7:30am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be in the office by 3:30pm

Brisbane depot

Address: 21 Industry Court, Eagle Farm, Brisbane, QLD, AU

The Depot is situated approximately 6km from the International Airport and 7km from Domestic Airport.  A typical taxi fare for this journey AU$15.00. Complimentary transfers are not available from the airport/city to the branch however, all are accessible by bus, train or taxi.

Operating Hours:
1 September - 30 April 7:30am - 4:00pm
1 May - 31 August 10:00am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be in the office by 3:30pm.  Pick ups or drop offs outside of the hours above are not allowed. For instance if your arrival flight is delayed please ring ahead to see if we can make an allowance for you, but be prepared to have to find your own accommodation that night and return to the depot the following morning to collect your vehicle.

Broome depot

Address: 10 Livingstone Street, Broome, WA, AU

The Depot is situated approximately 5km from the International Airport. A typical taxi fare for this journey is AU$10.00.

Complimentary transfers are not available from the airport/city to the branch however, each are accessible by bus, train or taxi.

Operating Hours:
1 November - 30 April 10:00am - 4:00pm
1 May - 31 October 7:30am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be in the office by 3:30pm

Cairns depot

Address: 419 Sheridan Street, Cairns, QLD, AU

The Depot is situated approximately 4km from the International Airport. A typical taxi fare for this journey is AU$8.00.

Complimentary transfers are not available from the airport/city to the branch however, each are accessible by bus, train or taxi.

Operating Hours:
1 November - 30 April: 10:00am - 4:00pm
1 May - 31 October: 7:30am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be in the office by 3:30pm

Darwin depot

Address: 17 Bombing Road, Winnellie, Darwin, NT, AU

The Depot is situated approximately 10km from the Airport. A typical taxi fare for this journey is AU$14.

Complimentary transfers are not available from the airport/city to the branch however, all are accessible by bus, train or taxi.

Operating Hours:
1 November - 30 April: 10:00am - 4:00pm
1 May - 31 October: 7:30am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be in the office by 3:30pm

Hobart depot

Address: 14 Long Street, Hobart Airport, Cambridge, TAS, AU

Our depot is located at the Hobart International Airport, for your vehicle pick up and drop off. (Approximately 5 minutes walking distance from the International Terminal)

Operating Hours:
1 September - 30 April 7:30am - 4:00pm
1 May - 31 August 10:00am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be at the depot by 3:30pm to allow for the pick up and drop off process, which can take up to 30mins.

Hobart Airport depot

Address: 14 Long Street, Hobart Airport, Cambridge, TAS, AU

Our depot is located at the Hobart International Airport, for your vehicle pick up and drop off. (Approximately 5 minutes walking distance from the International Terminal)

Operating Hours:
1 September - 30 April 7:30am - 4:00pm
1 May - 31 August 10:00am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be at the depot by 3:30pm to allow for the pick up and drop off process, which can take up to 30mins.

Melbourne depot

Address: Central West Business Park, Building 2 / 9, Ashley Street, Braybrook, Melbourne, VIC, AU

Operating Hours:
1 September - 30 April 7:30am - 4:00pm
1 May - 31 August 10:00am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be in the office by 3:30pm

The depot is situated approximately 25.3km from the Airport. A typical taxi fare for this journey is AU$45.00.

Perth depot

Address: 471 Great Eastern Highway, Redcliffe, Perth, WA, AU

The Depot is situated approximately 1.1km from the International Airport and 2.7km from the Domestic Airport.

Complimentary transfers are not available from the airport/city to the branch however each are accessible by bus, train or taxi.

Operating Hours:
1 September - 30 April 7:30am - 4:00pm
1 May - 31 August 10:00am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be in the office by 3:30pm

Sydney depot

Address: 653 Gardeners Road, Mascot, Sydney, NSW, AU

The Depot is situated approximately 7.5km from the International Airport, 3.5km from Domestic Airport.  A typical taxi fare for this journey is AU$15.00. Complimentary transfers are not available from the airport/city to the branch however, each are accessible by bus, train or taxi.

Operating Hours:
1 September - 30 April 7:30am - 4:00pm
1 May - 31 August 10:00am - 4:00pm
Open 364 days a year
Closed 25th December

Maui requests that clients collecting or returning their vehicle to be in the office by 3:30pm